Reference Library – Greater London Logistics
Recognizing that reverse logistics can drive real impact to the bottom line, this is an area of high priority for companies looking to reduce costs, add efficiencies, improve the customer experience and build sustainable supply chain practices. As a result, manufacturers are uncovering the hidden value of returned assets and streamlining return, repair and product reallocation processes.
Once a supply chain afterthought, reverse logistics has evolved into a highly complex endeavor. This is especially true in the hitech/electronics sector, where product lifecycles have dramatically shortened, global service networks create more supply chain complexity, products are highly customized to consumer preferences and sustainable practices are increasingly required.
The primary driver of reverse logistics is the staggering cost of returns. In 2009, retail returns in the United States amounted to $185 billion, equal to about 8 percent of the estimated $2.3 trillion in retail products sold by members of the National Retail Federation.
Boris Johnson speech at the Europa Worldwide freight company in Dartford, Kent, zigzagged as wildly as his lorry driving Photograph: Stefan Rousseau/PA
Boris definitely won t be driving the lorry, says one of the London mayor s right-hand men, absolutely not.
Have you ever driven a lorry before? asks Andrew Baxter, managing director of Europa Worldwide Logistics and BoGo s host for the morning, failing to keep the anxiety out of his voice.
Loads of times, says BoGo. Now where are the keys? BoGo revs the engine, releases the clutch and the lorry zigzags across the forecourt.
He s breaking the speed limit, a lorry driver observes drily. You re not meant to go more than 5mph in here. Baxter was beginning to take the Let s Take Back Control logo that was splashed down the side of his lorry rather more personally than intended. Suddenly, the thought of a dull EU bureaucrat behind the wheel was rather more attractive than a blond maniac. Where s the red tape when you need it?
Tant pis. To hell with the speed limit, BoGo had time to make up having arrived 45 minutes late for the launch of his own Britain Out of Europe campaign in a freezing cold warehouse in Dartford.
I m sorry I m late, he announced. I got terribly delayed on the train. Ho, ho. Let s take back control of south-east trains. Ho, ho.
That gag fell flat on all those members of the audience who had managed to get to the event by train in plenty of time and had been at risk of hypothermia ever since, but was lapped up by most of the few dozen Europa staff who had come to listen to him. BoGo is the closest thing to a celebrity the leave EU campaign have, and BoGo visibly thrives on their adoration.
Economic inter-penetration, he said. It wasn t clear if this was meant to be a serious piece of analysis or sexual innuendo. Either way, it missed its target and got no laughs. BoGo tried another tack.
Bonjour! Mais non!
That was better. BoGo was up and running. Demented bureaucrats forcing us to under pouvoir notres vacuum cleaneurs! Why shouldn t we be allowed to crash our camions into ponts if we wanted to rather than have them restricted to four metres in height? If the EU had its way no one would be allowed to talk Franglais ever again. And that was pretty much the entire message. Buffoons on the dedans, buffoons on the dehors. The referendum choix was simple; whose buffoons would you pr f rer?
Merci and good nuit.
The questions from the staff were rather more nuanced than BoGo s speech. Or his replies. Were there any downsides to leaving the EU? Absolument non. It was aussi clear as jour. The Frogs and the Krauts would still be gagging for all our clobber and we could keep out any foreigners we didn t like. Un no-brainer. Haver your gateau and manger it. A few people looked confused by this. If it had all been that simple why had he apparently agonised for so long over which way to jump? Was it possible he was just in it for himself? Was he just positioning himself to be the next prime minister whatever the result of the referendum? T tes you win, queues you lose. That s an outrageous thing to suggest, said BoGo, crossing his fingers tightly behind his back. This isn t about me. If true, it would be the first thing BoGo has come up against that isn t.
People want to focus on the issues, not the personalities, he continued, doing his level best to steer clear of the issues. For what was meant to be a major speech on Europe, BoGo had had surprisingly little of substance to say.
What about Uber? asked a woman who sounded as if she might have been married to a London cabby.
Ah ja! Deutschland ber alles. The Franglais Tourette s had spread into Hunglisch. BoGo started to shiver. His attention was beginning to wander even if his audience s wasn t. Time to move on to be late for the next even in the schedule. But something felt wrong to BoGo. The gags had been OK but somehow he felt he hadn t quite got his message across. One more go.
Don t listen to the Gloomadon Poppers. Or take them, presumably. Have the guts to leave the EU for if we do, Britain can be like, um, um, um … The right word just wouldn t come to mind. But then a lightbulb moment. Canada. We can be like Canada. Sept years of uncertainty. That should sell it.
- 91% of London travellers now use smart ticketing technologies up from 41% in 2014
- Only 20% of travellers outside London use smart ticketing despite 43% now indicating a preference for digital options
- Low regional usage suggests customers outside London have limited access to smart products
Demand for smart ticketing options for public transport journeys is at an unprecedented high, to the extent that, for the first time, more UK consumers prefer to use technology (46%) over paper tickets (34%), according to a new PwC report.
With the public increasingly using new payment channels – from contactless bank cards to Apple and Android payment systems – PwC s Smarter Moves report suggests a tipping point has been reached in customers expectations. If these are now followed through with greater availability of such services, smart ticketing could quickly become the default means by which customers buy and use their tickets.
The report highlights that smart ticket usage has already reached 91% in London.
However, with only 20% of people outside of London regularly using smart products, there is a risk that operators are not keeping pace with consumer demands, as PwC partner and transport specialist, Grant Klein, explains:
With rapid growth in disruptive factors such as contactless bank cards and wearable technology over the last 12 months, there is a real sense of change among customers using public transport services across the UK. They expect these new technologies to be used for all their bus and rail journeys, and for this to be joined up to take away some of the hassle factor of ticketing.
It s clear that smart technology has the potential not only to support increased public transport use but to reduce operator costs, particularly where there is greater collaboration and sharing of services among public transport organisations. This is particularly true outside of London where integrated ticketing requires joining up between city authorities, train operators and bus companies.
PwC s annual study, which examines the potential for smart ticketing to provide better and more accessible public transport services and support increased public transport travel, also shows that:
22% of young people have a preference for mobile devices as their means of accessing public transport.
43% of customers are keen to use smart ticketing in the regions a significant increase from 25% in 2013.
Of those using paper tickets, while nearly half (48%) would switch to smart if it meant a 10% discount a 5% discount would convert one in four, up from only one in seven in 2013.
33% would use smart ticketing if they were guaranteed the lowest possible fare for their trip.
Offering loyalty points to exchange for future journey discounts would entice 27% of travellers surveyed to use smart ticketing.
The report outlines the benefits of contactless payment and smart technologies especially for those customers wanting to use public transport in cities they are visiting for work or leisure. The key attraction is that customers would not need to get to grips with a new card for each city they can simply turn up and use local services with a card or phone they already have.
And, according to the authors, the potential for customers to access information, payment and travel from a smart mobile device makes it an exciting time in designing user platforms that are not only highly responsive and cost efficient but have the potential to provide valued extras such as automatic compensation claims where services are delayed or cancelled or loyalty benefits.
Grant Klein, PwC partner and transport specialist, added:
The good news is that there are already signs that transport services outside of London are starting to move towards smart more rail season ticket holders commuting into London are now converting to smart cards.
In addition, the big bus operators have announced plans to investigate using contactless bank cards across their bus fleets and Transport for the North is developing its plans for smart ticketing across the north of England.
Making smart ticketing work outside of the capital requires greater collaboration among those providing the services. This collaboration can be accelerated through joint funding of new initiatives so that objectives are shared and customers end up with a service that is easy to use across modes and across the country.
About the survey
PwC commissioned a survey of 2,000 UK adults during October 2015.