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accident

Senior Claims Team Manager

My Client, based in Ipswich town centre are looking to recruit a Senior Claims Team Manager within their accident management business.

The main purpose of the role is as follows;

  • To proactively manage operational service delivery across all areas of claims including but not limited to the intervention team and first contact unit to agreed contractual service levels
  • To ensure all staff within their control are trained and competent to ensure operating to agreed standards and cost control in line with budgeted key performance indicators
  • To challenge current work procedures and recommend process improvements or system developments
  • Document systems of work which incorporate the business area under their control which details staff competencies, agreed operational standards and key performance indicators
  • To act as a primary point of contact for a range of clients and proactively communicate service performance levels to agreed standards and schedules
  • To monitor client revenue performance against budget and identify potential opportunities for growth

An example of some key responsibilities are as follows;

  • Team Working
  • Cost Control
  • Operational Performance
  • Revenue Growth
  • Resource Planning
  • Management Information
  • Client Relationships
  • Human Resources

Essential Skills and Experience

  • Proven experience of leading, motivating and developing a medium to large team
  • Experience of resolving complex customer problems / issues / complaints
  • Proven understanding of customer service processes and systems
  • Ability to prioritise and plan resources in response to customer / business drivers
  • Ability to prioritise own and team work load to meet service level agreements / targets

Desirable Skills and Experience

  • Experience in running an outsourcing operation
  • Supervisory / team leading experience in a call centre / claims operation
  • Motor claims background

Desirable knowledge

  • Systems of work
  • Handling systems
  • Microsoft Office (Word/Excel/PowerPoint/Visio)
  • Legislation / Regulation
  • Fraud
  • Liability
  • Reserving
  • Quantum
  • Litigation
  • Business Operations

Apply now or send your CV to

References

  1. ^

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Auto Accident Personal Injury Claim Pittsburg Oklahoma McAlester Injury Attorney | Oklahoma Car Accident Lawyer Skillful Oklahoma personal injury and criminal defense attorneys for their ability to obtain millions of dollars in compensation for our injured clients. a $3 million verdict the largest personal injury verdict in the history of Pittsburg County. Learn more about the attorneys of the law firm of Stipe, Harper, Laizure, Uselton, Belote, Maxcey & Thetford. Call for the help you deserve. Personal injury firm with offices in St. Louis and St. Charles.

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References

  1. ^ Auto Accident Personal Injury Claim Torch Ohio (injuryonline.xyz)
  2. ^ Auto Accident Personal Injury Claim East Saint Johnsbury Vermont (injuryonline.xyz)
  3. ^ Personal Injury, Medical Malpractice (1800nowhurt.com)
  4. ^ Personal Injury Lawyer, Oklahoma (travislawoffice.com)

2 Men Struck, Killed by Freight Train | NBC 10 Philadelphia

lehighvalleylive.com Police continue to investigate the accident. Two men were struck and killed by a freight train in Lehigh County Monday afternoon. Investigators say the two unidentified men were walking on the tracks near 7th and Chestnut Streets in Upper Milford Township around 3:30 p.m.

when they were struck by a Norfolk Southern Train. Both men were pronounced dead at the scene. Police continue to investigate the accident.

This story is developing.

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2 Men Struck, Killed by Freight Train | NBC 10 Philadelphia

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