My Client, based in Ipswich town centre are looking to recruit a Senior Claims Team Manager within their accident management business.
The main purpose of the role is as follows;
- To proactively manage operational service delivery across all areas of claims including but not limited to the intervention team and first contact unit to agreed contractual service levels
- To ensure all staff within their control are trained and competent to ensure operating to agreed standards and cost control in line with budgeted key performance indicators
- To challenge current work procedures and recommend process improvements or system developments
- Document systems of work which incorporate the business area under their control which details staff competencies, agreed operational standards and key performance indicators
- To act as a primary point of contact for a range of clients and proactively communicate service performance levels to agreed standards and schedules
- To monitor client revenue performance against budget and identify potential opportunities for growth
An example of some key responsibilities are as follows;
- Team Working
- Cost Control
- Operational Performance
- Revenue Growth
- Resource Planning
- Management Information
- Client Relationships
- Human Resources
Essential Skills and Experience
- Proven experience of leading, motivating and developing a medium to large team
- Experience of resolving complex customer problems / issues / complaints
- Proven understanding of customer service processes and systems
- Ability to prioritise and plan resources in response to customer / business drivers
- Ability to prioritise own and team work load to meet service level agreements / targets
Desirable Skills and Experience
- Experience in running an outsourcing operation
- Supervisory / team leading experience in a call centre / claims operation
- Motor claims background
- Systems of work
- Handling systems
- Microsoft Office (Word/Excel/PowerPoint/Visio)
- Legislation / Regulation
- Business Operations
Apply now or send your CV to
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lehighvalleylive.com Police continue to investigate the accident. Two men were struck and killed by a freight train in Lehigh County Monday afternoon. Investigators say the two unidentified men were walking on the tracks near 7th and Chestnut Streets in Upper Milford Township around 3:30 p.m.
when they were struck by a Norfolk Southern Train. Both men were pronounced dead at the scene. Police continue to investigate the accident.
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2 Men Struck, Killed by Freight Train | NBC 10 Philadelphia